Testing strategies for chat and voice bots

In my original testing series Cognitive System Testing From A to Z I described how cognitive systems require a fresh look at testing compared to traditional systems.  Cognitive systems are probabilistic, traditional systems are deterministic, and this…

Chatbots and compound intents

Chatbot developers want their bots to be able to handle as many types of user inputs as possible.  One core technique in chatbots is to classify user utterances into intents.   An intent signifies want…